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  • An image, making the claim that if you are unable to speak during a 999 call, then dialling 55 can ensure police are sent to help you, has been shared at least 15,000 times on Facebook. It’s true that dialling 55 during a 999 call in the UK should alert the operator that the caller needs to be put through to the police, as would doing something like tapping the handset to make a noise in response to the handler’s questions. But it’s not guaranteed that police would be dispatched, as the post claims. For one, the caller’s location can’t always be tracked. The National Police Chiefs’ Council (NPCC) told us (when we wrote about this last year) that calls from landlines can be linked to an address, but calls from mobile phones will only show a general location at the time of the call. The NPCC added that the police don’t always send officers to silent calls “so it is important for callers to try and provide as much information as they can—in any way they can”. Police will use other information, such as previous calls, to inform their decision on whether to send officers. When BT operators receive silent 999 calls, they are supposed to connect callers to a police call handler if they hear suspicious noises or a disturbance. If they aren’t sure whether an emergency service is needed, the call will be transferred to the “Silent Solution” system. An automated message plays, asking the caller to press 55 to be put through to the police.
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  • English
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